Strengthening Employee Communication

August 16, 2017 mercury 0 Comment

We all agree that email is the most efficient way to conduct important business.  It certainly seems like a time-saving method of communicating – allowing us to get a message out any time, day or night. But have you ever interpreted an email in such a way that turned from a method of communication into a disaster of miscommunication? Often times tone, intonation, and emotion get lost in translation. Messages and ideas are misunderstood. Nothing really gets accomplished.

Imaging for a moment you don’t have access to email – what do you do? Face-to-face meeting or conference call?

In an increasingly mobile business world where teams, employees and customers are spread out over multiple remote offices, work-from-home set-ups or field operations, it can be nearly impossible to get everyone into the same place at the same time.

The lasting value of a virtual phone system

Web conferencing has helped mitigate the problem on some level, but the fact that many businesses lack the communication and collaborative tools their teams need — regardless of where they work — is the bigger issue. For example, even with web conferencing, many remote or work-from-home employees still rely on personal cell phones that aren’t connected to the company’s main phone system.

This is problematic for couple of key reasons:

  • It’s significantly more difficult for remote employees to access older phone systems for voicemail, call forwarding and conferencing from landlines and cell phones
  • Without a true company-owned connection between the corporate office and the employee, the relationship between the two feels more like a contract gig than a full-time job — hurting employee engagement and stickiness.

Implementing a new company-owned communication system that’s flexible, mobile, and collaborative is a relatively simple way to solve that problem.

Voice communication is still a far superior — and much more immediate — way for team members to connect with each other. It typically leads to richer, more empathetic communication, which can easily strengthen productivity. Think of these tools like a tether to the corporate mothership. They’re a lifeline that allows everyone to feel connected to their colleagues and customers, but in a way that aligns with the mobility and functionality that today’s remote workers need.

Why many businesses are moving to the cloud

Of course, the image of a desktop phone doesn’t exactly convey a sense of mobility. And it certainly doesn’t solve the problem of being able to connect from any location. That’s where cloud-based phone systems can help.

Cloud-based phone systems allow team members to receive company calls, access corporate voicemail, and set up virtual conferences from a basic Internet connection. When employees step out of the office, calls can be forwarded and certain features can be accessed from their cell phone.

Virtual communication systems create an overall communication experience that makes people feel like an effective part of the team, wherever they are. At the end of the day, that’s good for your team, your company and most importantly, your customers.

A hosted phone system has its advantages.  Or maybe you’re just looking to upgrade to a modern phone system?  Either way, we can provide you with valuable insight and useful tools to lead you in the right direction. Call 214-637-4900 or contact us today for more information.

3333 Earhart Drive, #250 Carrollton, TX 75006 (214) 637-4900