Mercury Communication Solutions
Mercury Communication Services is your one stop shop for all your telecommunication needs in the Dallas/Fort Worth area. We hand pick what we believe are the best manufacturers and vendors in the industry and bring them to you as your single point of contact. Your relationship with us does not cease after the sale, as we are certified to not only install but support our main product offerings throughout their lifetime.
Mercury is deeply engrained in the Cybersecurity landscape to ensure your business achieves and maintaines a healthy posture. Our portfolio of over 125 providers are thoroughly vetted to ensure we align the right technology with your business.
Cloud transformation can be complex, and each organization is unique. We recognize this and factor into our process for designing the roadmap. Whether you're optimizing, migrating from On-Prem/Data Center or building redundancy, our experts will help navigate this transformation.
CCaaS has changed the way an organization views their contact center forever by enabling your business to improve customer satisfaction and boost brand loyalty while decreasing spend. Mercury evaluates KPI's such as, first contact resolution (FCR), average handle time (AHT), abandon rate and customer satisfaction score (CSAT) to design a solution that provides measurable outcomes. Through our experience and strategic partnerships with the top CCaaS providers, we're primed to transform your Contact Center to maximize Customer Experience.
Mercury has partnerships with every industry leading UCaaS provider which allows us to get the right solution at the best possible price. From more traditional HPBX to a feature rich UCaaS with CCaaS features, we're your single resource for everything you need.
With organizations adopting new and emerging technologies at a rapid pace, it's critical to ensure your network is a stable, secure, managed and well connected. We understand the inner workings of a network which allows us to provide the best recommendations.
Data Center, Colocation
Where your applications and data resides is critical. Mercury eliminates the complexity through our domestic and International data center relationships. We assist in finding the right provider, location, power consumption and cost model through our process.
On-Prem and Hosted PBX Mitel, Shoretel, NEC
Mercury is a trusted partner and provider of Mitel, NEC and ShoreTel (now Mitel). If your desire is to upgrade your On-Prem with new hardware or migrating to a HPBX solution, we’re you’re single point of contact for all. Mercury can help procure, install and support your system.
On Site: Cabling, Video Surveillance, Access Control
Mercury is Certified in Cabling to including Voice, Data and Fiber as well as Access Control and Video Surveillance. We will design the proper plan and do the installation. Additionally, Mercury will provide assessments for your network, procure, install and monitor network hardware.
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