Imagine for a moment that you’re a sales manager at a growing company and tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Dallas, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either initiating conversations with prospective clients or engaging existing customers.
While most of your sales reps have personal Smartphones they can use on the go, you know that business calls are better conducted on a private line that provides more reliable call quality. Your sales reps will appear more professional, while the features of a business phone system also allows them to be more productive.
But here’s the issue: How exactly are you going to set up each of those sales reps with their own phone lines and all the tools they need to be as productive as possible?
The challenge of remote workers and on-premise phone systems
With traditional on-site phone systems, business owners or in-house IT experts would need to take several laborious steps to get remote workers’ phones connected to the company’s internal network:
They’d have to purchase an expensive phone for each employee — typically through their provider.
They’d need to do some circuit work to ensure that the company’s on-premise system could manage the additional call load.
They’d have to perform regular monitoring and maintenance of the on-site equipment to ensure its ongoing reliability.
System features and functionality
Generally, the benefits of legacy on-site phone systems are limited to reliability, caller identification, and voicemail functionality. Modern VoIP systems, however, allow employees (including remote workers) to easily link their phone to CRM and ERP applications, leverage click-to-dial technology, and unleash powerful call analytics.
If your business can’t provide those tools to remote employees, then it’s likely limiting your remote staff’s efficiency and productivity.
Is a cloud-based phone system the answer?
The emergence of cloud-based VoIP technology eliminates many of these challenges. With a cloud-based phone system, getting a remote employee up and running with a phone system is as simple as purchasing a phone, connecting it to the Internet, and downloading some software.
There’s no added set-up, maintenance, management costs, or headaches, and your remote employees can immediately tap into the same functionality that in-house employees have access to. Even better, cloud-based phone service providers ensure the system is constantly upgraded and protected, which improves uptime, call reliability, and customer experience.
In a word, a cloud-based phone system just makes things easier.
If your business has a legacy on-site phone system that’s failing to deliver that kind of connectivity to your remote staff, or if you just think there’s a more effective way to sync remote workers to your company’s network, then you may want to consider moving to the cloud. Your remote employees — and their customers — will thank you for it.
Get Started!
For more information about cloud services, or to schedule an appointment for a system assessment, please visit our website, contact usor call 214-637-4900.
Remote Control: How Your Phone System May Be Stifling Remote Employee Productivity
Imagine for a moment that you’re a sales manager at a growing company and tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Dallas, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either initiating conversations with prospective clients or engaging existing customers.
While most of your sales reps have personal Smartphones they can use on the go, you know that business calls are better conducted on a private line that provides more reliable call quality. Your sales reps will appear more professional, while the features of a business phone system also allows them to be more productive.
But here’s the issue: How exactly are you going to set up each of those sales reps with their own phone lines and all the tools they need to be as productive as possible?
The challenge of remote workers and on-premise phone systems
With traditional on-site phone systems, business owners or in-house IT experts would need to take several laborious steps to get remote workers’ phones connected to the company’s internal network:
System features and functionality
Generally, the benefits of legacy on-site phone systems are limited to reliability, caller identification, and voicemail functionality. Modern VoIP systems, however, allow employees (including remote workers) to easily link their phone to CRM and ERP applications, leverage click-to-dial technology, and unleash powerful call analytics.
If your business can’t provide those tools to remote employees, then it’s likely limiting your remote staff’s efficiency and productivity.
Is a cloud-based phone system the answer?
The emergence of cloud-based VoIP technology eliminates many of these challenges. With a cloud-based phone system, getting a remote employee up and running with a phone system is as simple as purchasing a phone, connecting it to the Internet, and downloading some software.
There’s no added set-up, maintenance, management costs, or headaches, and your remote employees can immediately tap into the same functionality that in-house employees have access to. Even better, cloud-based phone service providers ensure the system is constantly upgraded and protected, which improves uptime, call reliability, and customer experience.
In a word, a cloud-based phone system just makes things easier.
If your business has a legacy on-site phone system that’s failing to deliver that kind of connectivity to your remote staff, or if you just think there’s a more effective way to sync remote workers to your company’s network, then you may want to consider moving to the cloud. Your remote employees — and their customers — will thank you for it.
Get Started!
For more information about cloud services, or to schedule an appointment for a system assessment, please visit our website, contact usor call 214-637-4900.
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