No 3rd Party Recording Software Needed
Looking into purchasing, or already own a ShoreTel phone system, and need a recording solution? Well look no further, because you already own one.
Perfect for contact centers, industries under stringent regulations, training purposes, or any business with customer service or fraud prevention priorities. Here are some of the benefits the ShoreTel recording solution offers.
- Set Record Profiles – Based on extensions, schedules, % of calls, or other advanced filters.
- Archiving – Recordings can be saved in anywhere on the network, in multiple locations, or in VM boxes for simple and efficient playback.
- Playback – Web-based call recorder player allows for listening on phones and computers.
- Integration – Works with salesforce.com, ShoreTel Contact Center and other top business apps.
- Deployment – Cost effective recording solution that can be installed on multiple ShoreTel servers, and customized for innovative situations.
- Compliance – Announcement made before recording, Stop/Pause/Resume/Save/No Save Record Key.
The ShoreTel recording solution can record any calls that come through your phone system on your PRI/SIP/Analog lines to any direct number/Workgroup/Hunt Group/ECC with only the purchase of licensing and the appropriate server infrastructure. Contact your Mercury Communication’s sales rep, or fill out the form to the right to learn more.