ShoreTel’s Enterprise Contact Center


Make it Yours with Advanced Customization and Multimedia

Mercury has been given the ability by ShoreTel to design, install, and support your ShoreTel Contact Center solution.  From a small 10 person to multi-site large call centers, we’ve done it all.

Let’s discuss how your organization will integrate with ShoreTel’s Enterprise Contact Center’s.

*Advanced Routing – Dialed number identification service, menu selection, automatic number identification, customer, time of day, calendar service level, priority and skills-based routing.
– Email and Web-based chat.
*Advanced Reporting
Outbound Dialing – Caller-Requested & abandoned call backs.
*Unified Desktop – Call Manager, Presence, Video, Instant Messaging.
*Interactive Voice Response – Create your own personal routing rules.

Let Mercury bring a call center demo to you, or check it out at our local offices here in Carrollton.