Mr. Gregory F. Osler, President, Mercury Communication Services, Inc.
Chief Executive Officer
214-242-1703 / firstname.lastname@example.org
Greg Osler has built Mercury Communication Services with a hands-on philosophy since 1980. His personal involvement has been the difference that has helped his company survive when others did not, and thrive as well.
Greg’s mission for Mercury was to exemplify customer service after the sale, and that directive remains in place today. He knows it’s one thing to get a new customer; it’s another to be able to keep them. Repeat business, customer education, and an open door policy have all assisted in keeping Mercury one of the top telecommunication companies in the country.
It is very important to Greg that all technical and sales staff keep current manufacturers certifications in order to represent, install and maintain all systems at a high level. The technical staff of Mercury has an average tenure of 15 years.
Greg truly believes in the employees at Mercury Communication, and he knows in his heart that each person at Mercury wants to do the best for everyone else at Mercury Communication. This leads to only one thing — doing the best for every one of our customers, every day.
Brian Gates, Project & Sales Engineering Manager
214.637.4900 / email@example.com
Brian Gates believes the key to any successful installation starts long before the day the equipment arrives at your office. As Mercury’s Project & Sales Engineering Manager, he is involved from the initial sales process through the smooth completion of the installation.
Brian has over 20 years of experience providing business communications solutions. After attending Stephen F. Austin University, he quickly developed his business skills by running his own construction company. In 1991, Brian moved into the telecommunications industry and was promoted to Operations Manager where he developed a strong understanding of the multi-faceted communications process. This included the importance of equipment knowledge, how to organize a well-planned installation and the critical nature of providing reliable, ongoing service. “All aspects of the process are crucial,” Brian insists. His knowledge includes experience with manufacturers such as Mitel/Inter-Tel, NEC, ShoreTel, Nortel, Panasonic, Toshiba and many others.
In early 2006, the Mercury leadership team and Brian both saw a perfect match as well as a great opportunity for Brian to join this established company.
Kim Maner, Director of Operations
214.637.4900 / firstname.lastname@example.org
Kim Maner understands all of Mercury’s workings from the inside out. She was hired in June of 1998, as a Customer Service Representative / Trainer. This involved working with customers to design their new system, coordinating with technicians on each job, and conducting training classes for new users. Kim’s approach to training included an explanation of the benefits of the new system, as well as helping users learn how operate features that were unfamiliar to them. Pointing out new, user-friendly options put customers at ease and gave them great confidence in the technology.
In September of 2000, Kim was promoted to Installation Manager. With the knowledge gained as Customer Service Representative / Trainer, she was able to use her organization and planning skills to manage the entire process from ordering equipment to ensuring an efficient and timely install. As is Kim’s nature, she excelled at this job and was the perfect candidate to join the Operations Department Management Team in March of 2005.
Kim’s motivational and supportive management style has helped create a successful, strong and highly-skilled team of technicians with an average tenure at Mercury of 15 years.