shoretel-receptionist-on-phoneToday’s Modern Phone System

How reliable is your phone system today? How easy is it to add extensions or move handsets from one office to another? Will your existing phone system easily adapt to your growing business?

Today’s phone systems can do so much more than manage calls. For many, they have become part of the overall business strategy. They are tools that create efficiency, from worker productivity to customer satisfaction.

How reliable is your phone system today?
How easy is it to add extensions or move handsets from one office to another?
Will your existing phone system easily adapt to your growing business?

Given the advances in technology today, there’s no reason why your phone system shouldn’t be a strategic part of your business. As with any other piece of technology you have, you should be able to gauge its overall effectiveness without too much of a struggle.

How VoIP Began
In the 1990’s, traditional hard-wired PBX systems evolved to use Internet Protocol (IP) to carry calls. An IP PBX uses Voice over Internet Protocol (VoIP). IP PBX phone systems perform four main call processing functions:

  • Establishing connections between the telephone sets of two users
  • Maintaining the connections as long as needed
  • Disconnecting the connections when the users hang up
  • Providing information for accounting purposes

An IP PBX system consists of VoIP enabled phones and an IP PBX. The phones register with the IP PBX server, and when they make a call the IP PBX establishes the connection. VoIP phones can be simple software-based softphones or purpose-built hardware devices that appear much like an ordinary telephone or a cordless phone.

It’s the utility knife of phone systems.

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ShoreTel integrates communication features such as video conferencing, instant messaging (IM), mobility and online collaboration into a single easy-to-use IP PBX solution. Eliminating separate tools is only one way that ShoreTel’s brilliantly simple VoIP phone systems help boost productivity and reduce costs.

shoretel-steps-to-a-successful-ebookStart developing a plan now that includes an upgrade of your phone system. When you work with Mercury we can help you streamline costs, empower your employees, reduce overhead and improve profitability – with a super-efficient ROI.