Enterprise Contact Centers
Make it Yours with Advanced Customization and Multimedia
Mercury has been given the ability by ShoreTel to design, install, and support your ShoreTel Contact Center solution. From a small 10 person to multi-site large call centers, we’ve done it all.
Let’s discuss how your organization will integrate with ShoreTel’s Enterprise Contact Center’s.
- Advanced Routing – Dialed number identification service, menu selection, automatic number identification, customer, time of day, calendar service level, priority and skills-based routing.
- Multimedia – Email and Web-based chat.
- Advanced Reporting
- Outbound Dialing – Caller-Requested & abandoned call backs.
- Unified Desktop – Call Manager, Presence, Video, Instant Messaging.
- Interactive Voice Response – Create your own personal routing rules.
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