Contact Center

Enterprise Contact Centers

Make it Yours with Advanced Customization and Multimedia

Mercury has been given the ability by ShoreTel to design, install, and support your ShoreTel Contact Center solution.  From a small 10 person to multi-site large call centers, we’ve done it all.

Let’s discuss how your organization will integrate with ShoreTel’s Enterprise Contact Center’s.

  • Advanced Routing – Dialed number identification service, menu selection, automatic number identification, customer, time of day, calendar service level, priority and skills-based routing.
  • Multimedia – Email and Web-based chat.
  • Advanced Reporting
  • Outbound Dialing – Caller-Requested & abandoned call backs.
  • Unified Desktop – Call Manager, Presence, Video, Instant Messaging.
  • Interactive Voice Response – Create your own personal routing rules.

Have Questions? We're Here to Help

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3333 Earhart Drive, #250 Carrollton, TX 75006 (214) 637-4900